Refund policy

Return Policy

ALL BIKINI SALES ARE FINAL

We regret that we cannot accept returns or exchanges on bikinis, except in the cases of defective or damaged items, or incorrect/mismatched orders. All sales are final, and we do not accept returns or exchanges for any reason, including:

- change of mind
 -Incorrect size or colour selection

EXCEPTIONS

- Defective or damaged items:
    - Must be reported within 3 days of delivery
    - Must be in original condition with all tags attached
    - Must be accompanied by a clear photo of the defect or damage
- Incorrect or mismatched orders
    - Must be in original condition with all tags attached unworn or unused, in its original packaging 

- Must be accompanied by a clear photo of the incorrect or mismatched item 

To start a return, you can contact us at mg@marymai.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

PROCEDURE FOR DEFECTIVE OR DAMAGED ITEMS

1.Contact us at info@marymai.com within 3 days of delivery

 2.Provide a clear photo of the defect or damage
3. We will provide a return shipping label and instructions
4. Return the item in its original condition with all tags attached

PROCEDURE FOR INCORRECT OR MISMATCHED ORDERS

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

1. Contact us at info@marymai.com within 3 days of delivery
2. Provide a clear photo of the incorrect or mismatched item
3. We will provide a return shipping label and instructions
4. Return the item in its original condition with all tags attached
5. We will provide a replacement or refund, at our discretion

PLEASE NOTE

- We reserve the right to deny any returns or exchanges if the item shows signs of wear, damage, or alteration
- We reserve the right to deny any returns or exchanges if the item is not in its original condition with all tags attached
- We reserve the right to deny any returns or exchanges if the item is not accompanied by a clear photo of the defect or damage

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at mg@marymai.com.

By making a purchase, you acknowledge that you have read, understood, and agree to our return policy.